Do you have excellent problem-solving skills, pay attention to detail, exhibit analytical thinking, and are great at communication? If so, you could consider a job as a computer network support specialist.
A Computer Network Support Specialist work within organizations and provide support and advice to keep networks safe and information secure, whether it's from viruses on the internet, hackers attempting to breach the system, or unfamiliar users pressing the wrong button. They assist computer users through phone, email, or in-person visits. There are bugs in the computer network to track down, issues with software crashes, and a variety of other problems to deal with while at work.
Computer network support specialists play an important role in the routine maintenance of their organization’s networks. Solving an information technology (IT) problem promptly is important because organizations depend on their network systems.
Computer network support specialists test and evaluate existing network systems, perform regular maintenance, such as file backups, to ensure that networks operate correctly, and troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems. Solving an information technology (IT) problem promptly is important because organizations depend on their network systems. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts.
There are a wide variety of computer network support specialist positions. Some work 9 a.m. to 5 p.m. on a regular schedule providing network support for people in an office who work the same hours. Others might work nights or weekends providing tech support to people all over the world without a set schedule at all.
Most computer network support specialists need at least an associate's degree to be considered for a position. Positions with companies that create software and other computer products often desire specialists with a bachelor’s degree. A company may require their computer support specialists to hold certifications in the products the company uses.